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TECHNICAL SUPPORT

Scope of Technical Support

Our Technical Support is designed to assist you with the proper operation, maintenance, and troubleshooting of golf carts and related accessories purchased directly from our Website.

 

1. Included Support:

  • Assembly Assistance: Guidance on the initial assembly and setup process, if the cart requires partial assembly upon delivery.

  • Operational Guidance: Instructions on how to properly start, charge, and operate the golf cart and its features.

  • Basic Troubleshooting: Assistance with identifying and resolving common operational issues (e.g., charging problems, minor electrical faults).

  • Parts Identification: Help identifying the correct replacement parts covered under warranty.

 

2. Excluded Support:

  • Physical Repair Services: We do not provide physical repair or onsite services. Technical support is limited to remote guidance.

  • Unauthorized Modifications: Issues resulting from unauthorized modifications, customizations, or the installation of third-party components not approved by the Company.

  • External Factors: Problems caused by misuse, accidents, neglect, water damage, or normal wear and tear.

  • Third-Party Equipment: Support for third-party chargers, batteries, or accessories not sold by us.

How to Request Support

1. How to Request Support:

To ensure efficient resolution, all technical support requests must be initiated via one of the following official channels:​

 

2. Required Information:

When requesting support, please provide the following details:

  • Order Number and Date of Purchase.

  • A clear, detailed description of the issue.

  • Photos or short videos demonstrating the problem (highly recommended for faster diagnosis).

Response and Service Standards

1. Support Hours: Our technical support team operates during [Specify Time Zone and Hours, e.g., Monday to Friday, 9:00 AM to 5:00 PM EST], excluding public holidays.

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2. Initial Response Time: We aim to acknowledge all support inquiries received during support hours within [Specify Time, e.g., 4 hours]. Complex issues may require a longer resolution time.

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3. Remote Diagnosis: You agree to cooperate with our technicians by providing requested information, performing basic diagnostic steps, and possibly participating in a scheduled call or video consultation to assist with troubleshooting.

Warranty Claim Process

1. Warranty Link: Technical support is closely linked to our Product Warranty. Any necessary replacement parts will be handled under the terms and conditions outlined in our [Link to Warranty or Terms of Service Warranty Section].

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2. Customer Responsibility: If a repair requires the replacement of a part, the customer is responsible for safely and correctly installing the replacement part, using the guidance provided by our technical team.

Termination of Support

We reserve the right to refuse or terminate technical support services if a customer's request falls outside the defined scope of support or if the customer is abusive, hostile, or uncooperative with our support staff.

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